SHIPPING & RETURNS
SHIPPING POLICY
At Colour Me Hair Collections, we are committed to delivering premium quality hair with a smooth and reliable shopping experience. Please review our shipping policy below for information on processing, preorders, and delivery times.
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Processing Time
• All orders require 1–2 business days for processing before shipping.
• You will receive a confirmation email once your order has been processed and shipped, along with tracking information.
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Preorder Items
• Some products are listed as preorder due to high demand or customization (such as certain wig units or raw bundles).
• Preorder items typically require 5–10 business days for sourcing and preparation before they are shipped.
• If your order contains both preorder and in-stock items, the full order will ship once all items are ready.
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Shipping Time
• Once processed, shipping generally takes 2–5 business days within the USA via standard shipping.
• Expedited shipping options are available at checkout for eligible items.
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Shipping Carrier & Tracking
• We ship using trusted carriers such as UPS or USPS, depending on your location and the shipping method selected.
• A tracking number will be provided via email once your package has shipped.
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Important Notes
• We are not responsible for delays caused by the shipping carrier.
• Please ensure all shipping information is correct before completing your purchase. We do not change shipping addresses after an order has been placed.
• Colour Me Hair Collections is not liable for lost or misdelivered packages due to incorrect addresses.
• Business days do not include weekends or holidays.
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If you have any questions regarding your order or shipping timeline, feel free to contact us at [ColourMeHairCollections@gmail.com].
Colour Me Hair Collections – Because luxury isn’t a look, it’s a lifestyle.
RETURNS & EXCHANGE POLICY
At Colour Me Hair Collections, we take pride in offering premium-quality raw and luxury hair products. Each item is carefully inspected before shipment to ensure it meets our standards of excellence.
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All Sales Are Final
Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges under any circumstances. All sales are final.
Once an order is placed and confirmed, it cannot be canceled, returned, or refunded. Please ensure that you review your order carefully before completing your purchase.
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Order Accuracy
Please double-check all details — including product type, texture, length, and shipping information — before placing your order. If you have questions or need assistance before purchasing, feel free to contact our customer support team.
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Defective or Incorrect Items
In the rare event you receive an incorrect or defective item, you must notify us within 48 hours of delivery with photos and a detailed description. We will evaluate the issue and work with you on a resolution if applicable.
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If you have any questions or concerns, please contact us at [ColourMeHairCollections@gmail.com] before placing your order.
Colour Me Hair Collections – Because luxury isn’t a look, it’s a lifestyle.